Privacy policy

This Privacy Policy describes how Petkit New Zealand (“we,” “us,” “our,” or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from petkit.co.nz (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to the individual using the Services, whether you are a customer, website visitor, or any other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources, as outlined below. The type of information we collect and how we use it depend on how you interact with us and our Services.

In addition to the specific uses listed below, we may use your information to:

  • Communicate with you;
  • Provide or improve the Services;
  • Comply with our legal obligations;
  • Enforce any applicable terms of service;
  • Protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

1. Information We Collect Directly from You

Information you directly submit to us through our Services may include:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Name, billing/shipping address, payment confirmation, email address, phone number.
  • Account Information: Username, password, security questions, and any other details used for account security.
  • Customer Support Information: Content of communications you send to us (e.g., questions, comments, or troubleshooting requests).

Certain features may require you to provide specific information about yourself. You may choose not to provide this information, but it may limit your ability to use those features.

2. Information We Collect about Your Usage

We may automatically collect information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include:

  • Device details (e.g., device type, operating system)
  • Browser information
  • Network connection information
  • IP address
  • Pages viewed, links clicked, or other actions on the Site

3. Information We Obtain from Third Parties

We may also obtain information about you from third parties, such as:

  • Vendors and service providers (e.g., Shopify, which hosts our store)
  • Payment processors (collecting payment data, like credit card info and billing address, to fulfill your orders)
  • Advertising or analytics partners (to understand how you interact with our Site and marketing)

This information is treated according to this Privacy Policy. For more details, see “Third Party Websites and Links.”

How We Use Your Personal Information

  1. Providing Products and Services

    • To process payments, fulfill orders, create and manage your account, arrange shipping, handle returns/exchanges, and send you notifications related to your account or transactions.

  2. Marketing and Advertising

    • To send promotional communications (email, SMS, mail) and to display ads for our products or services.
    • To personalize your experience and tailor our Services, including our Site and other websites you visit.

  3. Security and Fraud Prevention

    • To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
    • If you have an account, please keep your login credentials safe. Contact us immediately if you believe your account is compromised.

  4. Communicating with You & Improving Services

    • To respond to customer support inquiries and improve the Services.
    • We may also use your feedback to enhance user experience and maintain our relationship with you.

Cookies

We use cookies, pixels, and similar technologies:

  • Analytics and Functionality: To remember your preferences, understand user interactions, and administer, improve, and optimize the Services.
  • Shopify: For more details on how Shopify uses cookies, see Shopify’s legal or cookies pages.

You can typically remove or block cookies via your browser settings. However, doing so may affect the functionality of certain Services and features.

How We Disclose Personal Information

We may disclose your personal information in these circumstances:

  1. Service Providers: With vendors or third parties performing services on our behalf (e.g., IT management, payment processing, shipping).
  2. Business and Marketing Partners: To provide services and advertise to you.
  3. Your Direction/Consent: When you request us to share information or interact with social media plugins.
  4. Affiliates/Corporate Group: Within our affiliated entities as part of operating a successful business.
  5. Business Transactions or Legal Obligations: In connection with a merger, sale, bankruptcy, or other business transaction; to comply with legal processes; or to protect our rights and users.

We do not use or disclose sensitive personal information without your consent or for inferring characteristics about you.

Third Party Websites and Links

Our Site may link to external websites or online platforms operated by third parties. We are not responsible for the privacy or security of these third-party sites. Information you share publicly (including on third-party social networks) may be viewed by others. Our inclusion of a link does not imply endorsement of the third party or its practices.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information, please contact us to request its deletion. We do not “share” or “sell” personal information of individuals under 16 years of age, as defined by applicable law.

Security and Retention of Your Information

We take reasonable measures to protect your information, but no security system is impenetrable. We cannot guarantee the security of your data while in transit. Do not share sensitive information via insecure channels.

We retain personal information as long as needed to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on your location, you may have rights such as:

  • Access / Know: Request information about the personal data we have about you.
  • Delete: Ask us to delete your personal data.
  • Correct: Request correction of inaccurate personal information.
  • Portability: Obtain a copy of your data and request its transfer to a third party.
  • Restrict Processing: Ask us to stop or limit processing of your data.
  • Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
  • Appeal: If we decline your request, you may have the right to appeal.
  • Marketing Opt-Out: Unsubscribe from promotional emails (note we may still send non-promotional messages, such as order confirmations).

To exercise these rights, please use the contact details below. We may request additional information to verify your identity. We will respond as required by applicable law.

We will not discriminate against you for exercising any of these rights.

Complaints

If you have any complaints about how we handle your data, please contact us first. If you are unsatisfied, you may have the right to lodge a complaint with your local data protection authority, depending on your jurisdiction.

International Users

We may transfer, store, and process your personal information outside the country where you live, including in locations where data protection laws may differ. When we transfer data out of Europe, we use recognized transfer mechanisms (such as the European Commission’s Standard Contractual Clauses) to ensure adequate data protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any available rights, please contact us at:

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy. Thank you for placing your trust in Petkit New Zealand.