Terms of service

Terms of Service

Last updated: 4 June 2026 (NZT)

Overview

This website is operated by PETKIT New Zealand, which is managed by Paws Wholesale Limited, the authorised distributor of PETKIT in New Zealand. Throughout this website, the terms “we”, “us” and “our” refer to PETKIT New Zealand.

PETKIT New Zealand provides this website, including all information, products, tools and services available through petkit.co.nz, subject to your acceptance of these Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies referenced on this website.

By visiting our website, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms of Service. If you do not agree with these Terms, you should not access or use this website.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand consumer law.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement, or that you are using this website with the consent and supervision of a parent or guardian.

You must not use our website, products or services for any unlawful, unauthorised, fraudulent, harmful or abusive purpose.

You must not transmit viruses, malware, worms or any other code of a destructive or disruptive nature.

We reserve the right to suspend or terminate access to our website or services if we believe these Terms have been breached.

2. General Conditions

We reserve the right to refuse service, cancel orders, limit quantities, or restrict access to our website where we reasonably believe there is misuse, suspected fraud, unauthorised resale activity, payment risk, incorrect information, or a breach of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of this website, our services, product information, images, content, branding or website functionality without our written permission.

The headings used in these Terms are included for convenience only and do not affect the interpretation of these Terms.

3. Product Information

We aim to ensure that product descriptions, images, specifications, prices, availability and other information on our website are accurate and up to date.

However, product colours, packaging, specifications or accessories may vary slightly from images shown on the website due to screen display settings, supplier updates, packaging changes or product improvements.

We may update product information, pricing, availability or product ranges at any time without prior notice.

Any information provided on this website is for general product guidance only and should not replace the product manual, safety instructions, or specific advice from our support team where applicable.

4. Pricing and Promotions

All prices shown on this website are in New Zealand Dollars (NZD) unless stated otherwise.

Prices may be updated at any time without prior notice. Promotional offers, discount codes, bundles, free shipping offers and sale prices may be subject to additional conditions, expiry dates, exclusions or minimum order values.

Discount codes must be entered correctly at checkout and cannot always be applied retrospectively after an order has been placed.

We reserve the right to amend, withdraw or cancel promotions where there is an error, misuse, suspected fraud or other reasonable business reason.

5. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected product(s) in accordance with these Terms.

Order confirmation emails confirm that we have received your order, but do not necessarily mean that the order has been accepted, dispatched or fulfilled.

We reserve the right to cancel or refuse an order before dispatch where:

  • The product is unavailable or out of stock.
  • There is an error in product pricing, description, shipping fee or availability.
  • Payment cannot be authorised or appears to be fraudulent.
  • The delivery address is incomplete, invalid, restricted or outside our service area.
  • The order appears to be for unauthorised resale or commercial redistribution.
  • There is a breach of these Terms or another reasonable operational issue.

If we cancel an order after payment has been made, we will issue a refund for the cancelled item(s) in accordance with our refund process.

6. Billing and Account Information

You agree to provide current, complete and accurate information when placing an order or creating an account.

This includes your name, email address, phone number, billing address, shipping address and payment details.

You are responsible for ensuring your account login details are kept secure. Please contact us immediately if you believe your account has been accessed without authorisation.

We are not responsible for delays, failed deliveries, returned parcels or additional costs caused by incorrect or incomplete information provided at checkout.

7. Payment

Payment must be made using one of the payment methods available at checkout.

Payment processing is handled by Shopify and approved third-party payment providers. We do not store your full credit card details on our own systems.

Your order may not be processed or dispatched until payment has been successfully authorised or received.

8. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy, which forms part of these Terms.

We aim to process and dispatch orders as quickly as possible, but delivery timeframes are estimates only and may be affected by courier delays, rural delivery, public holidays, weather events, high order volumes, address issues or circumstances outside our control.

Risk in the product generally passes to you once the order has been delivered to the address provided at checkout, subject to your rights under New Zealand consumer law.

If you provide authority to leave, request delivery without signature, or provide special delivery instructions, please refer to our Shipping Policy for the applicable conditions.

9. Returns, Refunds and Warranty Support

Returns, refunds, exchanges and warranty support are handled in accordance with our Return and Refund Policy, which forms part of these Terms.

If a product is faulty, damaged, not of acceptable quality, not fit for purpose, or does not match its description, you may be entitled to a repair, replacement, refund or other remedy under New Zealand consumer law.

For change-of-mind returns, different conditions may apply, including return timeframes, product condition requirements, hygiene restrictions and return shipping costs.

If you purchased your PETKIT product from another retailer, please contact the original place of purchase first, as they are generally responsible for handling the initial return, refund or warranty process.

10. Consumer Guarantees

Nothing in these Terms, our policies, product pages, warranty statements or communications limits, excludes or modifies any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Where the Consumer Guarantees Act applies, our products must meet the guarantees required by law, including acceptable quality, fitness for purpose, matching description, and reasonable durability.

If a product does not meet these guarantees, the available remedy will depend on the nature of the issue and the requirements of New Zealand consumer law.

11. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, specifications, pricing, promotions, offers, shipping charges, delivery timeframes or availability.

We reserve the right to correct any errors, inaccuracies or omissions, update information, or cancel affected orders where reasonably necessary, including after an order has been submitted.

If an error affects your order, we will contact you where appropriate and provide available options, such as confirming the corrected information, cancelling the affected item, or issuing a refund.

12. Product Use and Safety

You agree to use PETKIT products safely, responsibly and in accordance with the product manual, setup guide, safety instructions, app instructions and any guidance provided by our support team.

Some products may require correct installation, cleaning, maintenance, app connection, firmware updates, compatible accessories or suitable placement to operate properly.

We are not responsible for issues caused by misuse, incorrect installation, improper cleaning, unauthorised modification, incompatible accessories, use outside the product’s intended purpose, or failure to follow product instructions, except where we are required to provide a remedy under applicable law.

13. Optional Tools and Third-Party Services

We may provide access to third-party tools, apps, payment services, courier tracking pages, product review platforms, social media integrations or other services that we do not own or control.

These third-party services are provided by their respective providers and may be subject to their own terms, privacy policies and conditions.

We are not responsible for the content, operation, security, accuracy or availability of third-party services, except where required by law.

14. Third-Party Links

Our website may contain links to third-party websites or platforms. These links are provided for convenience only.

We are not responsible for the content, policies, security, accuracy, products, services or practices of third-party websites. You should review the relevant third-party terms and privacy policies before using those websites or services.

15. User Comments, Reviews and Submissions

If you submit reviews, comments, photos, videos, feedback, suggestions or other content to us or through our website, you confirm that the content is accurate, lawful, and does not infringe the rights of any third party.

You agree that we may use, reproduce, publish, display, edit or share such content for customer support, product improvement, marketing, website display, training or business purposes, unless you clearly request otherwise or applicable law requires otherwise.

We may remove or refuse to publish content that we consider inappropriate, misleading, offensive, unlawful, promotional, spam, abusive, or unrelated to the product or service.

16. Personal Information

Your submission of personal information through this website is governed by our Privacy Policy.

By using this website, placing an order, creating an account or contacting us, you acknowledge that personal information may be collected, used and disclosed as described in our Privacy Policy.

17. Intellectual Property

All content on this website, including text, images, product descriptions, logos, graphics, icons, design elements, website layout, videos and other materials, is owned by or licensed to PETKIT New Zealand, Paws Wholesale Limited, PETKIT, Shopify or relevant third parties.

You may not copy, reproduce, modify, distribute, display, publish, sell or use any website content for commercial purposes without our written permission.

18. Prohibited Uses

You must not use this website or its content:

  • For any unlawful, fraudulent or misleading purpose.
  • To violate any applicable law or regulation.
  • To infringe our intellectual property rights or the rights of others.
  • To submit false, inaccurate or misleading information.
  • To upload or transmit viruses, malware or malicious code.
  • To scrape, crawl, harvest or collect information from this website without permission.
  • To interfere with the security, operation or functionality of this website.
  • To abuse, harass, threaten, defame or harm other users, our team, or third parties.
  • To place orders for unauthorised resale, commercial redistribution or marketplace activity without our approval.

We reserve the right to restrict or terminate access to our website or services if we believe these prohibited uses have occurred.

19. Disclaimer and Limitation of Liability

We aim to provide a reliable, secure and accurate website, but we do not guarantee that the website will always be uninterrupted, error-free, secure or available at all times.

To the maximum extent permitted by law, PETKIT New Zealand and Paws Wholesale Limited will not be liable for indirect, incidental, special or consequential losses arising from your use of this website, delays, interruptions, third-party services, or use of products purchased from us.

Nothing in this section limits any rights or remedies you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand law.

20. Indemnity

You agree to indemnify and hold harmless PETKIT New Zealand, Paws Wholesale Limited, our directors, employees, contractors, service providers and partners from claims, losses, costs or expenses arising from your breach of these Terms, misuse of the website, violation of law, or infringement of third-party rights.

This does not limit your rights under applicable consumer law.

21. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed or modified to the minimum extent necessary, and the remaining parts of these Terms will continue to apply.

22. Termination

These Terms remain effective unless terminated by either you or us.

You may stop using our website or services at any time.

We may suspend or terminate your access to the website or services if we reasonably believe you have breached these Terms, misused the website, provided false information, engaged in fraud, or acted in a way that may harm our business, customers or service providers.

Any obligations or liabilities incurred before termination will continue to apply where relevant.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy and any other policies posted on this website, form the agreement between you and PETKIT New Zealand regarding your use of this website and purchase of products from us.

Any failure by us to enforce a right or provision under these Terms does not mean we waive that right or provision.

24. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes relating to these Terms, this website, or purchases made through this website will be handled in accordance with New Zealand law, subject to any rights you may have under applicable consumer protection laws.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services, policies, legal requirements or operational needs.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of this website after changes are posted means you accept the updated Terms.

26. Contact Information

Questions about these Terms of Service should be sent to us at:

Email: support@petkit.co.nz
Business: PETKIT New Zealand, operated by Paws Wholesale Limited
Address: 15 Elsie Street, Halswell, Christchurch, Canterbury 8025, New Zealand