Contact PETKIT New Zealand

PETKIT New Zealand

We're here to help.

For product support, order enquiries, warranty assistance, or wholesale requests, please use the details below so we can direct your enquiry to the right team.

Response Time
1–2 business days
Online Orders
petkit.co.nz support
Retailer Purchases
Contact your retailer first

Customer Support

For orders placed directly through petkit.co.nz, please contact us for order updates, product support, returns, warranty assistance, or troubleshooting.

Please include your order number, product model, SN code if available, and clear photos or videos where helpful.

Wholesale & Retail Enquiries

For wholesale supply, retail partnerships, distribution enquiries, or business opportunities, please contact our distribution team.

PETKIT New Zealand is operated by Paws Wholesale Limited, the authorised distributor of PETKIT in New Zealand.

Purchased from a retailer?

If your PETKIT product was purchased from an authorised retailer or sales channel, please contact the original place of purchase first. They can assist with the initial return, refund, exchange, or warranty process.

Need faster product support?

Please send your order number, product model, SN code, a short description of the issue, and clear photos or videos. This helps us review your case more quickly.

Contact Us

Do you have any question?